Well that was not meant to happen!!
Don't get angry, and don't cry.
Let us take that burden. It's not your fault.
No, really, listen to me. It's not your fault.
We have a 24 hour hotline to deal with things just like this.
Okay, its not really a hotline, its really just some encouraging words to keep trying, but hotline sounds so much better.
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If you really want to you can send me an email and we shall try and fix it ;-)